World Host Training Course – helps you and your staff improve the customer service of your business.

Key Consideration:

  • The WorldHost Principles of Customer Service Training programme helps you and your staff improve the customer service within your business for the benefit of all. The programme teaches invaluable skills and techniques that form the fundamentals of service professionalism, encourages your staff to take pride in what they do and help businesses gain a competitive edge.
  • Benefits to your Business: WorldHost has a proven track record in successfully preparing front line staff to offer the highest levels of customer service and is an essential tool for businesses seeking to protect their bottom line and improve their customer retention rates. It is one of the most effective customer-service training courses available for front-line staff, providing a quality-assured level of service recognition. The delivery of the training is flexible and it can be customised for your organisation and industry.
  • What you will learn:The WorldHost Principles of Customer Service programme is a full day training session that aims to equip your staff with the necessary skills to provide the best service for your customers. You learn from our accredited WorldHost trainer and Chartered Marketer Christine Watson through discussion, role play, DVD and CD case study scenarios and a comprehensive training toolkit.
  • This Course Is Certified by People1st – Licensed by World Host.
  • The training course can also be delivered at your premises at any time.

Course Dates: This course runs monthly, please contact us for next date
Course Time: 10:00 AM – 15:00 PM.
Course Duration: 4 – 5 hours
Training Venue: Unit A6, Swords Enterprise Park, Feltrim Road, Swords, Co. Dublin, K67 AC91.
Participants per course: Maximum of 12 participants.

Additional Information

DVD and laptop/projector presentation are used. Notes on the World Host Training Course are provided for each participant.

Special Instructions For This Course

Any special needs/requirements should be identified at time of booking.

Course Content

Course Content:

  • Welcoming people skills.
  • Customer Needs.
  • What forms a first impression?
  • Why should I handle customer concerns?
  • The communications process.
  • Effective listening.
  • Service Recovery.
  • Personalised key commitments.
  • Topics to avoid.

Your Trainer

  • RFC Security is a FETAC registered training provider and all instructors are qualified trainers having achieved Level 6 in the National Framework of Qualifications.
  • All course instructors are qualified security consultants having worked in the security industry for decades, both in Ireland and abroad.
  • Terry Conlon is our training Director, with 20 years experience in the security industry both in operations & training, Terry is a qualified security industry trainer, manual handling instructor, fire instructor & world host facilitator. Terry is the lead trainer for this program.

Who Course Is For

This course is ideal for any member of staff that has day-to-day interaction with customers – whether they’re an assistant, supervisor, department head or director.

It’s also relevant to staff in non-customer-facing roles; many of our clients report that the training improves internal communication well as across front-line customer service.

Assessment & Award

Assessment

Theory test, followed by a practical assessment of customer services.

Refresher Training And Certification Validity Period

Refresher training is recommended at intervals not greater than 3 years.

World Host Training Course Certification

RFC Training Academy World Host Training Course Certificates are awarded to all participants upon successful completion of course.